All crystals are natural minerals and each is made up of beautiful and unique patterns and crystals; therefore, no two of our crystals are the same. Please note that as natural items, they may look different from those shown in the pictures, and they may contain tiny cracks and pits. Please expect to find inclusions and beautiful markings in the crystals themselves. Our designs and crystal cuts are designed to show the beauty of the crystal structure, not to look like glass. We do not accept returns or exchanges based on crystal features or change of mind. Please note that our pieces are hand cut so they will never be completely.
All orders are shipped via DHL, FedEx, UPS, TNT, China Post, USPS, RoyalMail, Canada Post, etc. depending on the weight of the product. Also, all orders must be shipped to a physical address, please do not use a P.O. Box as your shipping address.
Transit time: Ā 8-20 natural daysļ¼
After the order has been paid,the warehouse needs 2-5 working days to process your order has been shipped.
In most cases,the package will be delivered within the estimated time of arrival.However,the actual delivery date may be affected by flight arrangements,weather conditions,and other external factors.Please refer to the tracking information for the most accurate delivery date.
All orders will be sent by insured shipping.If your package is damaged or lost in transit,please contact us immediately at support@donghaicrystalwholesale.com ,we will file a claim with the shipping company,and after the shipping company verifies the compensation,we will refund you.Please note that we are not responsible for stolen or lost packages that are marked as delivered by the shipping carrier.
Support orders from the following countries and regions:
Orders from all regions will receive delivery service. All orders will be shipped from China to the United States, Canada, the United Kingdom, the European Union, Indonesia, Japan, Macao, Malaysia, the Philippines, Singapore, South Korea, Thailand, Brazil, Chile, Cambodia, Vietnam, New Zealand, Mexico, TĆ¼rkiye, etc. Countries and regions around the world.
All shipments can be completed within 1-3 working days after customer confirmation. Small batch (< 100) will be completed within 7 working days. Bulk goods with large quantities (> 500-1000) will need to negotiate the time with the customer and give a reasonable and relatively fast delivery time.
Once all goods (very few) are subject to relevant taxes or require customs clearance, the customer will bear the customs fees and assist in customs clearance. We can provide technical support and customers need to pay import tax.
If they are not collected at checkout, any international duties, import taxes, tariffs, and fees are the responsibility of the purchaser. If the package is returned or destroyed due to tariff issues and we refuse to refund, the loss shall be borne by the buyer.
Special Offers
Please note that special-priced items are final products and cannot be returned or exchanged unless they are deemed to be materially defective.
Return shipping
We are not responsible for damage to returned items, so we recommend that you return them by registered mail. We may or may not reimburse shipping costs for returns or exchanges. This will be determined on a case-by-case basis. Please ensure that you pack your crystal carefully with a FRAGILE sticker and take out insurance with the post office if you wish to cover any damage that may occur during the postal journey.
Crystal stolen goods or customers who have not signed for a long time do not bear any responsibility. The courier has not received the signature for a long time, because please pay attention to the delivery time and sign for it in time. If the parcel is lost, please contact us as soon as possible. We will conduct an investigation. At least 30 days are required to conduct the investigation and verify with the transportation company, so as to provide the transportation company with information to prove the investigation. Therefore, after providing the tracking number, please pay attention to the latest development of logistics in your spare time to ensure that you can receive the package smoothly.
Transportation Disclaimer
In the long-term transportation, uncontrollable conditions will inevitably lead to the failure of timely delivery. Adverse weather conditions, catastrophic events and the impact of the current novel coronavirus may cause unexpected delays in the package. I hope you can understand the helplessness caused by these uncontrollable factors. We will also contact you at any time to let us know the details. Conditions. Some operators may not communicate with you by phone, but will deliver the goods to your door or in your mailbox. If the delivery is not signed, it can be placed at the local post office. You need to call to confirm or go to pick up the goods directly. All the services and suggestions hope you can have a pleasant customer experience and product experience. I hope to get your support.
Services upport: support@donghaicrystalwholesale.com
Wholesale: wholesale@donghaicrystalwholesale.com
Whatsapp:86+19551373171
Advice and complaint: baitingcraft@outlook.com
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