About After-sales
PLEASE FILM AN UNBOXING VIDEO.
We will NOT issue any kind of refund without an unboxing video to prove everything you received.
If you have a problem with your package, please contact us first.
Delivered successfully more than 7 days parcels we generally do not deal with after-sales.
We only deal with after-sales issues for damaged goods and goods missed/misdelivered.
We are not responsible for all preferences and dissatisfaction regarding personal objective circumstances.
We do not refund orders with incorrect addresses and phone numbers. Please fill in the correct shipping information carefully and cautiously.
We not responsible for lost or stolen packages, but if this problem occurs, please contact us. We will try our best to cooperate with you.
Special Offers
Please note that special-priced items are final products and cannot be returned or exchanged unless they are deemed to be materially defective.Exceptions/non-returnable items
Certain types of items cannot be returned, such as unpackaged items (e.g. tarot cards and Journals), customized products (e.g. special orders or personalized items), and personal care items (e.g. crystal scraping boards and massage bars). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please contact us.
Unfortunately, we do not accept returns on special offers or gift cards.
Return shipping
We are not responsible for damage to returned items, so we recommend that you return them by registered mail. We may or may not reimburse shipping costs for returns or exchanges. This will be determined on a case-by-case basis. Please ensure that you pack your crystal carefully with a FRAGILE sticker and take out insurance with the post office if you wish to cover any damage that may occur during the postal journey.
Exchanges
The fastest way to ensure you get what you want is to return your item and once the return has been accepted, make a separate purchase for the new item.
Refunds
Once we have received and checked your return, we will notify you and let you know if the refund has been approved.
If the returned item is damaged or lost on the way back to us, then the buyer is responsible for the loss.
If it is approved, you will automatically receive a refund in the form of your original payment.
Please remember that it will also take some time for your bank or credit card company to process and post the refund.
Services upport: support@donghaicrystalwholesale.com
Wholesale: wholesale@donghaicrystalwholesale.com
Whatsapp:86+19551373171
Advice and complaint: baitingcraft@outlook.com
Please note that by purchasing from my store, you have confirmed and agreed to all my store policies.All our content belongs to us and is bound by our copyright.Prohibit all forms of misappropriation of our content results.